Position Overview
Senior Service Delivery Specialist, Enhanced Operations Service
Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP GCO β Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Global Cloud Operations.
What youβll do
- Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
- Serve as an escalation point for technical issues related to the EOS customer landscape.
- Act as the primary contact from the EOS delivery teams in the different service areas β Service Request Fulfilment, Incident Management, Event Management and Problem Management.
- Solid handsβon experience with SAP technologies such as SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText, etc.
- Soun...