What you will do:

As Senior Service Delivery Manager, you will be responsible for the day-to-day operations, customer requests and systems to ensure KPI’s and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management, prompt billings, and ensuring the accounts receivables are managed in timely manner. The Service Delivery Manager impacts segment income with appropriate use of labor resources, managing maintenance contract and ad-hoc job margins

How you will do it:

• Coordinate with the assigned teams of engineers/ technicians in the daily operations scheduling ensuring resources are optimized
• Must obtain a complete understanding of all customers' contractual agreements to drive the fulfilment of requests and services within the SLA and to facilitate accurate financial forecasting
• Manage and comm...