About Position:

We are looking for a seasoned Service Delivery Manager to lead and manage global Service Desk operations with a strong focus on service excellence, stakeholder engagement, and operational efficiency. The role involves end-to-end ownership of service delivery, financial performance, governance, and continuous improvement while ensuring high customer satisfaction and business alignment.

Role: Service Delivery Manager ServiceDesk Operations
Location: Hyderabad
Experience: 15+ Years
Job Type: Full Time Employment

What You'll Do:

Lead and manage end-to-end Service Desk operations in a global delivery model
Plan, implement, review, and audit service delivery to meet customer business requirements
Negotiate, implement, and monitor SLAs while ensuring consistent service performance
Manage IT operations, resources, and assets in compliance with governance and regulatory standards
Drive financial management including P&L, r...