Position Overview
Service DeliveryCardiff+7 more
What's this role about?
Developing client relationships. Contractual Management: actively participates in Client / internal contract negotiations Production of Service Design requirements. Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments. Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated with contracted services. Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services. Process Management: establishment and maintenance of the processes required in the provision of Client Services. Monitors, measures and reports on regular activities which are subject to contractual agreement or serv...