Responsibilities:
Designs and implements support features within servers to ensure easy maintenance, troubleshooting, and repair in the field.
Collaborates with product segment (marketing) on including Serviceability and Supportability features in Marketing Requirements Documents (MRDs).
Works with product development engineers on delivery of Serviceability and Supportability features during design and development of next generation products.
Develops tools and mechanisms within server hardware and software that allow for easy monitoring, logging, diagnostics, and fault isolation
Reviews new server designs to verify that serviceability features function as intended and meet RAS requirements before release.
Analyzes reported field issues to identify patterns and areas where serviceability can be improved.
Collaterals internally (with Development, Procurement, Product Engineering, and support agents) and externally (Technology and platform design partners) to identif...