Job Title: Senior Security Engineer
Job Location: Sanpada, Navi Mumbai
Experience: 3+ yrs of experience

Job Summary
We are seeking an experienced

Level 2 Technical Support Engineer

to provide

24/7 support for cybersecurity products

across multiple platforms. This is a

product-based role (NOT SOC Analyst)

focused on troubleshooting, configuration, and operational support for

endpoint, email, and network security solutions , including

EDR/XDR technologies from Trend Micro and other leading vendors .

Key Responsibilities

Core Support Responsibilities
Deliver

Tier 2 technical support

for:
Endpoint, Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors.
Respond to customer inquiries via phone, email, and live chat promptly and professionally.
Diagnose and resolving issues related to installation, configuration and system ...