The ideal candidate is a hands-on security expert with strong technical depth, customer- facing experience, and a proven track record in operational security management.
Administrate customer security platform technologies (i.e. FW/UTM, IDS/IPS, SWG/SEG, VPN GW, EPP/EDR, SASE/CASB, DLP, etc.) within the stipulated SLAs
Response to managed security platform Fault Incidents, upon monitoring system alerts or upon Customer’s escalation.
Troubleshoot and resolve security platform Fault Incidents. Log TAC Support Tickets with product Maintenance Vendor / Principal vendors, when necessary.
Make configuration changes on managed security platform, upon Customer’s request/approval • Patch/Upgrade managed security platforms’ software during scheduled Maintenance Windows.
Prepare Incident Reports (IRs) on high severity Fault Incidents (i.e. P1 and P2).