Enhance customer operations as a Senior Service Delivery Specialist. Serve as the primary contact for SAP service requests while driving technical solutions and quality service delivery.
This critical role involves understanding customer needs and navigating complex SAP landscapes. You will act as an escalation point, utilizing your extensive SAP knowledge and operational experience to manage customer escalations effectively. Your proactive approach and analytical thinking will significantly contribute to satisfying customer requirements.
Key Responsibilities:
• Liaise between customers and service delivery teams
• Address technical challenges and escalate as needed
• Support comprehensive service request management
• Communicate effectively with cross-cultural teams
• Collaborate with Product Development on roadmap enhancements
Requirements:
• Bachelor's degree or higher in relevant field
• 9+ years’ experience in IT, focusing on SAP technology
• 5 yea...