Position Overview
Job Summary The Client Delivery Manager (CDM) serves as the primary point of contact for SAP Private Cloud Customers of Enterprise Cloud Services, focusing on S/4HANA private cloud edition.
Key Responsibilities Engagement Management - Conduct regular/quarterly business review meetings with the customer to discuss service quality.
- Deliver quarterly balanced scorecard with KPIs to ensure overall customer satisfaction.
- Deliver monthly service reporting.
- Propose and discuss improvement potential.
- Conduct service and business planning meetings to understand customer business needs.
- Explain SAP’s overall cloud strategy and portfolio to support adoption of S/4HANA and cloud standardization.
- Drive transformation towards SAP Cloud Solutions.
Delivery Management - Orchestrate onboarding projects.
- Manage technical delivery and system landscape according to scope, budget, and mi...