As a Project Manager at First Advantage (FA), you will play a crucial role in leading initiatives within the Global Customer Care space. This position is ideal for a hands-on PM who thrives in cross-functional environments and is equally comfortable working with business users, IT and Product teams, and developers. You will bring expertise in Agile project methodologies and a strong understanding of Customer Care processes and workflows. This is a high-impact role focused on project execution, business process improvement, and driving collaboration across teams to deliver meaningful outcomes.

Responsibilities :

Lead Project Execution: Manage the end-to-end execution of Customer Care projects, ensuring alignment with business goals and timely delivery.

Translate Requirements into Deliverables: Serve as a bridge between business users and cross-functional partners by capturing detailed requirements and translating them into standardized documentat...