Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community.
We serve over 100million anime and manga fans across 200+ countries and territories, connecting them with the stories and characters they love.
About the role
We're building a new Partner Reliability Engineering (PRE) team focused on proactively ensuring the health and quality of our living‐room device ecosystem and integrated partner payment systems.
The mission is to detect and resolve issues before they impact our customers, using data, automation, and close collaboration with internal teams and global partners.
Responsibilities
Lead incident response, on‐call support, and mitigation for device and payment‐related issues in production environments.
Develop and evolve monitoring, alerting, and triage tooling to improve time to detection and resolution.
Analyze data to identify anomalies, baseline performance, and uncover patterns that drive quality improvem...