Description

We are seeking a senior mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency’s customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data‑driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voices are embedded throughout the product and service lifecycle.

**Job Location:** This position requires that the job be performed in the United States.

If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.

**Key Responsibilities:**

+ Design and lead quantitative and qualitative research studies includi...