Senior Quality Complaint Engineer

We are currently in search of a Senior Quality Complaint Engineer to join our Quality Management department of the Marquardt Group in our location Irapuato (Mexico).

Responsibilities

• Ensure compliance with the timely response to the Customer, derived from logistical issues.
• Monitor and maintain the Customer portals and ensure the correct filling of the information.
• Follow up on the KPIs related to their area of responsibility and take the necessary actions to comply with them.
• Ensure compliance with the requirements related to the position indicated in the IATF 16949, ISO 14001 and ISO 45001 standards, specific customer requirements and the legal requirements of the area.
• Actively participate in the processes of Continuous Improvement and root cause analysis.
• Daily monitoring of the client's portals, or any other logistical notification received by them electronic...