At Devoli, our mission is to simplify telco & connectivity. We've built the leading platform to orchestrate and manage data and voice services, taking the hassle out of telco for our customers.

Founded in 2008, we have a few more grey hairs than your typical start-up. We have the privilege of working with a long list of amazing customers, from local managed service providers (MSPs) to big household names like Contact Energy. Our SaaS Platform's Portal and APIs simplify access to a wide range of products for our customers, managing 150,000 connections.

We are a small but diverse team of 50ish people, headquartered in an old pub in Victoria Park in Auckland's CBD.

The role

We're looking for a Senior Provisioning & Support Engineer to join our Customer Success team. This is a hands-on, senior-level role at the intersection of technical delivery and customer experience - you'll lead complex service builds, own escalated fault resolution, and act as a tru...