About the job Senior Project Manager (Microsoft Dynamics)

Key purpose:

Responsible for managing the day-to-day running and delivery of projects and by consistently applying project management knowledge, skills and personal characteristics to deliver projects that meet stakeholder/client requirements.

Duties and responsibilities:

• Managing and monitoring the usage on hours for the AMS agreements with clients
• Understand agreement models and SLAs per client and ensure no breaches on calls which are within the teams control
• Monitoring calls logged on ITSM for the various clients and ensuring that the P1s are picked up immediately or within SLA
• Monthly review sessions with AMS clients covering;
• Finances
• Ensuring that the quarterly reconciliations are done and alert the client beforehand should they under or over utilize their buckets.
• Where necessary recommending...