Responsibilities

• Oversee the Customer Care & Billing (CC&B) Merger & Upgrade as a multi-phase program ensuring alignment with enterprise goals and timelines.
• Manage program execution with a focus on interdependencies across multiple projects and system reintegration while maintaining customer satisfaction.
• Ensure that acceptance criteria for the merger and upgrade are met.
• Track detailed execution plans from vendors and third parties and proactively remediate risks.
• Manage workstream PMs & Leads.

Experience Required

• Strong knowledge of complex ecosystem integration projects and experience in CC&B upgrades is essential for this role.
• PMP Prince 2 Or Similar Project Management certifications.

Vertical

Technology