Position Overview
Job Description
Plan and implement client strategy to strengthen and grow relationships post-sale. Monitor progress and growth against key initiatives and articulate results. Provide ongoing support and education for clients to best leverage all i2c’s extensive platform capabilities. Develop solutions and provide recommendations for client’s business growth. Proactively monitor and report overall relationship sentiment to key stakeholders, resolving issues and initiating dialogue as appropriate. Conduct client reviews and provide updates on projects and open items. Provide advice and consultation through business reviews. Sound understanding of client issues from both business and technical perspectives. Liaise with Engineers and Product Managers to seamlessly provide an excellent client experience. Maintain a working general and technical knowledge of i2c’s products...