Job Description

- 24/7 On call support of streaming platform, CDN, and playback experience.
- Incident management (L1–L3 escalation, RCA, reporting).
- Support for implementation & rollout of new features or integrations.
- Customer experience improvement: integrate with NOC (24/7 Monitoring) / call center feedback.
- Performance dashboarding: startup time, rebuffering ratio, bitrate, concurrency, peak load.
- On-site & remote support during EPL matches.

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