Position Overview
RESPONSIBILITIES
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Insights – Derives insights to support product bets
Regularly gathers, analyzes, and interprets feedback directly from clients and prospects to understand their problems and the gaps in our solutions and in the marketplace.Participates in product discovery. Proactively identifies the market and validates the opportunity to prove whether a solution is valuable, viable, feasible and usable before developing it.Contributes to defining the metrics that will measure product outcomes.Strategy – Identifies and articulates a path to achieve results
Performs research and analysis that contributes to the product vision, strategic framework and roadmap.Execution – Delivers on product outcomes
Serves as SME on the quality and nuances of the product. Knows the top issues and how to troubleshoot them. Serves as an internal resource to educate junior team members and support help desk on troublesho...