Flexible Work, Better Balance
We are at a turning point. Currently, our four main Business Units (BUs) operate as high-growth entities, each with their own tools, data structures, and source of truth, ranging from Salesforce and Airtable to spreadsheets. For small teams this worked fine, but we can't actually tell who a customer is if they interact with more than one part of the company.
As the Product Manager for the CRM Team, you will lead the CRM team to build a single source of truth. Reporting directly to the CTO, your job is to move us from a lead ID world - where one person might have five different records - to a single customer world.
This is not about just managing a backlog of requests. We need someone who will embed themselves with the BUs, understand why they work the way they do, and then build a system that is robust enough to keep our data clean but flexible enough for them to actually use.
What you’ll be doing