Transform Ingram Micro's contact center platform as a Senior Product Manager in Mississauga, Ontario. Focus on AI capabilities, operational efficiency, and enhancing customer experience while working in a hybrid model.
Ingram Micro is seeking a Senior Product Manager to lead advancements in their global contact center ecosystem. This hybrid role involves managing NICE CXone and improving platform performance through strategic initiatives, automation, and customer engagement enhancements. You will be pivotal in driving measurable improvements across operations and customer interactions.
Key Responsibilities:
• Own and optimize NICE CXone for global use
• Stabilize and streamline platform performance across regions
• Implement intelligent automation and AI features
• Establish KPIs for performance measurement and improvement
• Communicate progress and outcomes to executive leadership
Requirements:
• Bachelor’s degree in Business or Technology
• 8+ years in P...