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⏰ Full-time

Senior Product Engineer (AI)

Plain
Location 📍 london, United-Kingdom
Posted 📅 May 20, 2026
Work Type ⏰ Full-time

Position Overview

Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.

Some of the world’s most forward-thinking companies - like Cursor, Raycast, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.

B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way - slow, manual, and disconnected - no longer works.

What you’ll do

We’re in a rare spot. Plain is already powering support for high-growth companies with a lightning-fast, deeply scalable platform. AI has been part of our DNA from the start. Now we’re doubling down to de...

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Job Details

Employment Type
Full-time
📊
Category
Engineering
🏠
Work Arrangement
On-site
📍
Location
london, United-Kingdom