Join Chase and do impactful work that improves the customer’s experience when they are using our product.

Job Summary:

As a Senior Product Delivery Associate in Cobrand & Partner Product Incident Management, you are trusted with resolving negative customer experiences through monitoring, working with cross-functional teams, building key relationships, and enabling the product to continuously deliver value to our stakeholders.

The role entails owning end-to-end incident management—triage, coordination, communications, and post-incident review—to drive restoration of systems/services while ensuring controls, compliance, and operational rigor. You will also drive AI-enabled incident operations by using automation and analytics to detect patterns, reduce repeat incidents, improve change readiness, and continuously strengthen stability and scalability.

Job Responsibilities: