Drive excellence in customer service as a Senior Incident/Problem Manager at Bell. This hybrid role leads solutions in IoT, Cloud, and Cyber Security while enhancing customer satisfaction.

Bell is seeking a Senior Consultant for its Business Markets team to manage Problem and Incident activities. Your experience in telecommunications will be vital for implementing improvements in customer experience and promoting proactive solutions. You will coordinate with internal teams and external partners, analyzing risks and facilitating governance meetings.

Key Responsibilities: • Implement solutions for enhanced customer experience • Analyze problematic trends and mitigate issues • Produce and review Post Incident Reports promptly • Facilitate governance meetings with partners • Manage customer service account presentations regularly

Requirements: • 5+ years in telecommunications industry • In-depth knowledge of Managed Services and LAN/WAN • Proven customer service ...