**Job Requisition ID #**

26WD99168

**Senior Principal Predictive Insights Specialist**

**Role Overview**

We are building a flexible, high-leverage team responsible for detecting customer issues earlier and enabling the organization to act before they escalate.

As a Senior Principal Predictive Insights Specialist, you will:

+ Define and steward a durable capability area within the team's broader strategic direction, one that outlives any single project
+ Own outcomes through implementation, adoption, and ongoing operation; accountability does not end at handoff
+ Drive adoption and effective use of capabilities across partner pillars and leadership

This team operates as a horizontal intelligence layer within the Predictive Support pillar, partnering closely with Diagnostics, Customer Reliability, and Technical Account Management (TAM) to improve how the organization anticipates and responds to customer needs.

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