Elevate your career as a Senior Premium Support Specialist with OpenText, a global leader in information management. You’ll be the vital contact for customers, leveraging technical expertise to resolve complex issues.
In this critical role, you'll develop trusted relationships with clients while managing support incidents effectively. Your deep understanding of customer environments and strong communication skills will help you provide timely updates and strategic recommendations to enhance their software investments. OpenText empowers you to guide clients through challenges while collaborating with expert teams.
Key Responsibilities:
• Serve as the single point of contact for support incidents
• Establish strong relationships with customer teams
• Utilize technical knowledge to resolve incidents efficiently
• Coordinate with OpenText experts for timely updates
• Recommend practices to minimize operational risks
Requirements:
• Bachelor’s degree preferred, or...