Roles at this level provide technical/professional services and advice to customers within a specific service area. Roles will use expertise to deliver a workload for which they have a standalone professional responsibility and focuses on understanding a wide range of procedures and policies and navigates a path through them to advise on appropriate solutions.

Scope of Work

Role holder is a qualified and registered social care, health, and wellbeing professional, who will provide services and advice internally and externally within a specialist social or health care area. Accountable for the quality and professionalism of their work and advice, role holders answer questions about ‘what’ needs to be done and ‘how’ to do them, in specific (and often complex) situations.

The emphasis is on short-term solutions and at this level horizons rarely extend beyond weeks/months. Their work will be based on a theoretical understanding of their technical/professional field, but...