Join our team as a **Senior Platform Technical Analyst** and play a strategic role in ensuring the stability, scalability, and continuous enhancement of our enterprise platforms. As a subject matter expert and trusted advisor, you will lead complex administrative and operational initiatives, drive platform governance, and partner closely with business and technical teams to deliver high‑impact solutions. This role allows you to influence platform strategy while remaining hands-on with advanced configuration, optimization, integration, and support across enterprise-scale environments.

**Key Responsibilities**

_(Responsibilities are not limited to the items below and may evolve based on assignments from the manager.)_

**Platform Administration & Governance**

+ Provide senior-level administration for JH enterprise platforms _(Digital Apps, Frontline Apps, Salesforce, AEM, Amazon Connect)_ , including advanced user management, security architecture, p...