About the role 

As a Senior Platform Specialist, you are the subject-matter expert for the technical set-up and day-to-day use of our owner support platform across the website, app and customer service guidance. You will lead the delivery of content for new product launches in content builds you own yourself, as well as leading others in content delivery, improve existing product content, and drive enhancements that elevate the owner experience across channels. You’ll stay current on platform functionality, create clear guidance on how to use our owner content platform(s), and take ownership of onboarding and training new users. 

In this senior role, you will define and run the operational processes that maximise the platform’s value, ensure global scalability, and support future business strategy. You will be the first point of contact for platform content queries from specialists and key partners across the business, including IT, Product Owners and Busin...