Role overview

The Senior Performance Analyst will lead the day-to-day performance analysis for projects and services, helping teams understand what is working, what needs to improve and how success should be measured. The role requires strong analytical judgement, clear communication and the ability to guide others.

You will work with multidisciplinary teams across data, AI, software engineering, product, QA and delivery to create practical outcomes for clients and end users.

Key responsibilities

• Design and maintain performance measurement frameworks, including KPIs, goals, user needs and benefits measures.
• Carry out complex analysis using multiple data sources and translate findings into clear recommendations.
• Develop dashboards, reports and visual stories that communicate service performance to different audiences.
• Lead quality assurance of performance data, including cleansing, validation and explanation o...