Summary

The Business Performance and Strategy team is responsible for managing performance guarantees and any other performance-based payment arrangements. We track performance on guarantees and assess the appropriate areas for the business to deploy resources to meet client expectations and internal financial targets. Individuals in this role will be assigned to a slate of tier 1 clients and be responsible for overseeing performance clients. Additionally, the senior specialist may be assigned as the subject matter expert for performance processes that impact the entire department.

Essential Duties & Responsibilities

• Understand with great detail how we’re performing against client contracts, diagnose for performance barriers and develop action plans to meet performance goals
• Collaborate with teams across the business to execute on performance action plans
• Serve as expert on performance barriers impacting...