Responsible for managing the Patient Experience department/section within the facility with guidance from the Patient Experience Manager in order to ensure that patients receive high quality services from the facility and also to ensure that patient services are being provided according to the approved policy and procedures.

• Handling patient complaints and ensuring all patient complaints or incidents in the point of service are resolved.
• Ensuring all unresolved complaints or incidents are reported to the complaint officer.
• Providing recommendations to management in order to improve the services of the department/section.
• Providing regular feedback to the manager on patient and customer service issues and assisting him/her in planning new initiatives for improvement.
• Providing periodical reports to management related to...