Description:

The Senior Order Management Specialist reports to the Director, Order Operations and is responsible for overseeing support operations for government customers utilizing the company's online ordering portal. This role serves as a key liaison between the business, internal government teams, and external government stakeholders, ensuring alignment, clear communication, and seamless execution across all phases of the order lifecycle.This position oversees the delivery of high-quality customer support by guiding portal usage, resolving complex ordering issues, and ensuring the accuracy of pricing, documentation, and transaction details. It also directs cross-functional coordination to address discrepancies, mitigate delays, and uphold service standards.In addition, the role ensures all customer interactions, transactions, and reporting activities adhere to government regulations and contractual requirements. By driving operational excellence, process consistency, and c...