Ensure accurate and timely data entry into our operating system
Track and trace Order Management files
Ensure timely clearance and delivery of freight to customer for Import shipments
Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
Ensure accurate and timely client and vendor billing
Interact with our customers in arranging their international shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated in the DLSOP