Required Skills:

• Strong experience with Oracle Service Cloud (RightNow)
• Hands-on experience in:
• Configuration and customization
• Business rules and workflows
• Customer Portal and Agent interfaces
• Experience with API integrations (REST/SOAP)
• Solid understanding of CRM and customer service processes
• Basic knowledge of SQL, scripting, or automation tools
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities

Preferred Qualifications:

• Experience with Oracle CX Suite or other CRM platforms
• Prior experience in onsite client environments
• Familiarity with integration tools or middleware
• Oracle Service Cloud certification (plus)
• redwood