Operational analysis and management Procedure critical review and identification and implementation of optimisation Best practices identification and standardisation across portfolios SLA performance review and analysis KPI review, reporting and trend analysis with the intent of identifying anomalies and improvement areas Processes & Procedures review, analysis, improvements, drafting, implementation and compliance monitoring and reporting Cost analysis and optimisation. Budget & Forecasts drafting and monitoring Operational resource demand Requirements and optimisation

Learning & Development Identifying training gaps, develop required material and assist with the development and implementation of the required processes, procedures and training Incorporate best practices into current processes and systems Responsible for training of new and current employe...