Senior / Operations Manager – US Outbound Sales Process

Location: Mohali | On-site Work | Night Shift Aligned with US Time Zone

Role Purpose : The Senior / Operations Manager is the single-point owner of P&L, performance, and governance for a US outbound sales process. The role integrates revenue delivery, customer experience, people effectiveness, and operational efficiency into one unified management framework. This position demands a data-led, commercially astute leader with deep expertise in international outbound call center operations, advanced KPI/OKR governance, and Balanced Scorecard–driven performance management. The incumbent will translate client objectives into scalable, repeatable execution while building a high-performance culture in a pure night-shift environment.

Role Snapshot

● Position: Senior / Operations Manager – US Outbound Sales, Function: Outbound Voice –...