The Senior Operations Manager is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners (professional chauffeurs) in the European market with a focus on Spain, Portugal, Greece and Malta. This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability.

The role reports to the Head of Operations for our Europe Cluster.

Responsibilities

• Market Operations & Strategy
  • Design and implement strategies for supply partnerships of ground transportation services for your designated area to ensure guests are served with the best possible quality at an optimized cost level.
  • Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational ...