Key Responsibilities

• Oversee day-to-day coffee shop operations to ensure efficiency and service excellence
• Lead, supervise, and motivate outlet staff, including scheduling and manpower planning
• Ensure high standards of customer service and handle customer feedback professionally
• Monitor inventory levels and coordinate ordering of supplies and products
• Maintain cleanliness, food safety, and compliance with health and safety regulations
• Manage cash handling, sales reporting, and operational costs
• Train and develop team members on operational procedures and service standards
• Work closely with management to implement promotions and improve operational performance
• Monitor sales performance and identify opportunities to increase revenue
• Ensure equipment is properly maintained and operational

Requirements

• Proven experience in F&B, café, or coffee shop...