Proxycare delivers ultra-premium, white-glove medical concierge services to HNIs and busy professionals.
The Senior Operations Manager will own end-to-end daily operations, ensuring every client experience meets 5-star hospitality standards, while coordinating doctors, hospitals, diagnostics, home care, and emergency workflows.
This role is ideal for a 5-star hotel, luxury hospital, or premium hospitality leader who understands service excellence, SOP discipline, discretion, and high-expectation clientele.
Key Responsibilities
1. End-to-End Operations Ownership
- Own daily operations for Proxycare Hyderabad (and satellite cities over time)
- Ensure seamless delivery across:
- Client onboarding
- Care coordination
- Appointment scheduling
- Emergency handling
- Follow-ups & continuity of care
- Act as the final escalation point for service issues
2. Luxury Client Experience
- Design and enforce 5-star service standards across all touchpoints
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