A global financial services firm operating in the institutional trading space, providing multi-asset liquidity and technology solutions to professional clients worldwide. The company works closely with brokers, financial institutions, and trading firms, offering access to markets such as forex, commodities, indices, and digital assets, supported by robust infrastructure and a fast-growing international team.

Key Responsibilities:

• The goal of this work is to manage the trading platforms, guiding customers from technical onboarding to live trading and assisting colleagues, clients, and technology partners to provide a great client experience.
• You will be regarded as the Subject Matter Expert (SME), with responsibilities for inspiring team members, giving assistance and direction, quality checking work, and offering one-on-one feedback.
• As the company's industry representative, you will train, coach, and mentor the team to provide an exce...