SUMMARY:
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POSITION INFO:

Our client is searching for a Senior Operations Analyst to join their team in Pretoria East. 

Job Purpose:

• To provide first-line support to clients on banking products and assist in processing electronic files for clients.

Role Responsibilities:

• Take accountability for client Bank files. Ensure that files are processed, and feedback are supplied to clients per update file.
• Confirm file layouts from clients and submissions to the Bank.
• Identify problems, communicate problems and follow up with the Bank or technical team.
• Ensure that the feedback files are created per client request.
• Maintain effective system information and ensure the updates occur timeously.
• Attend to client queries.
• Ensure client processes documentation is up-to-date
• Check client and Bank Limits.
• ...