Duties & Responsibilities

The Executive, Client Services and Account Management is responsible for building and maintaining strong client relationships, ensuring service excellence, and driving account growth and renewal. This role serves as the primary liaison between clients and internal teams, balancing strategic oversight with hands‑on management to deliver tailored solutions that meet client needs and organizational objectives.

Client Relationship Management

• Serve as the main point of contact for assigned clients, ensuring consistent communication and trust‑building.
• Develop a deep understanding of client business objectives, challenges, and industry trends.
• Proactively identify opportunities to add value and strengthen long‑term partnerships.
• Drive account planning, including forecasting, upselling, and cross‑selling opportunities as well as renewals.
• Collaborate with business development teams to exp...