We have an exciting opportunity to join our team as a Senior Operational Specialist.

In this role, the successful candidate reporting to the Manager, Revenue Cycle Operations, the Senior Operations Specialist is the primary owner of complex hospital A/R accounts and escalations. This role is responsible for independently investigating, resolving, and closing high-risk, high-dollar, and high-visibility A/R issues that cannot be resolved through standard workflows. The Senior Operations Specialist serves as the escalation point for operationally complex billing scenarios, payer disputes, system defects, and workflow breakdowns. In resolving these issues, the role identifies systemic gaps and drives targeted process improvements to prevent recurrence.

Job Responsibilities:

Ownership of Complex Accounts & Escalations

Own the end-to-end resolution of complex, escalated hospital A/R accounts, including high-dollar balances, payer disputes, systemi...