Job Responsibilities :

Position Overview:

As a Senior Operation Specialist, you will be responsible for providing advanced technical support to customers and merchants utilizing our payment gateway services. You will lead troubleshooting efforts, mentor junior team members, and collaborate with cross-functional teams to ensure the smooth operation of our systems. Your responsibilities will include troubleshooting technical issues, providing support to internal teams and external clients, and contributing to the enhancement of our systems and processes. This position requires a deep understanding of online payment systems, strong technical skills, and excellent communication abilities.

Key Responsibilities:

Technical Expertise

Serve as a subject matter expert (SME) in troubleshooting complex technical issues related to the company's products or services. This includes payment processing, API integrations, and platform functio...