About the role:
As a Sr. Onboarding Associate, you will be the first point of contact for new restaurant clients after they sign up for our platform. Your goal is to guide them through a smooth and successful onboarding experience, ensuring they are set up for long-term success. You’ll provide training, troubleshoot issues, and collaborate cross-functionally to optimize and scale the onboarding process through both hands-on support and automation initiatives.
What will be your responsibilities?
Act as the main liaison for new restaurant partners from contract signature through successful platform implementation.
Conduct onboarding calls and tailored training sessions based on each restaurant’s operational model.
Configure account settings and assist customers in customizing the platform to match their workflows.
Collaborate closely with Sales, Support, Product, and Software teams to ensure a seamless customer experience.
Track onboarding milestones and proac...