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⏰ Full time

Senior Omnichannel Fraud, Chargeback & Payment Analyst

Swarovski
Location 📍 Bandar Bayan Baru, Malaysia
Posted 📅 June 16, 2026
Work Type ⏰ Full time

Position Overview

About the job

Your responsibilities include, but are not limited to:

  • Lead initiatives to improve authorization rates and reduce costs
  • Translate fraud & behavioral data into strategic actions and business cases
  • Lead discussions with strategic Fraud prevention partners on dispute performance & fraud strategies
  • Have a pivotal role & a proactive approach in Fraud attacks, work collaborately with Internal & External stakeholders to mitigate risks
  • Daily execute of risk and fraud analysis against high risk orders and online & offline transactions, including customer contact, with a focus on maximizing revenue through enabling business & potential loss reduction
  • 2nd level support for consumer service requests and inquiries for payment and fraud-related inquiries
  • Dispute management process owner – Handle end-to-end chargeback lifecycle
  • Collect & analyze on-line payment- & fraud prevention-related data from hig...
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    Job Details

    Employment Type
    Full time
    📊
    Category
    Financial Specialists
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Bandar Bayan Baru, Malaysia