Ensure that request for printing and dispatching Liability letters is done within SLA.
Responds promptly and directly to customer issues and questions over the email.
Ensures accuracy of information shared with customer and ensure that there is no unauthorized divulging of confidential information.
Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Demonstrate compliance to organisations values and ethics at all times to support the establishment of a value drive culture within the bank.
Recommend process improvements for increased efficiency and cost effectiveness.
Stay current with the revised and updated policy and procedures on products and Norms; and illustrate the prior to the team