Job Summary

To manage the operations and functions of Wealth Management Operations, ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk at an accepted level.

Key Responsibilities

• Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/judgement.
• Assist the Unit Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage.
• Ensure effective management of the number of re‑work and repeated error.
• Perform process risk analysis to identify process gaps and introduce solution to close the gaps.
• Manage the opera...