Position Overview
Job Purpose Responsible for maintaining existing corporate borrowing relationships in terms of asset quality, growth of business and profitability.
Main Responsibilities - Ensure highest level of customer service is provided for all client interactions. Should service the customers belongs to CBI First, Edge, Select and Mass segments.
- Ensure that service and onboarding requests are processed with zero errors.
- Ensure SLA is met for all the service request received.
- Assist with administrative tasks at the branch.
- Identify new and existing business opportunities via providing best service to the existing and new clients.
- Work with business partners/ channels, stakeholders across segments to identify business opportunities to improve products and propositions and enhance pre and post sales experience for customers.
- Manage customer complaints and coordinate with respective units to resolve it on highe...